Return Policy

💰 Return & Money-back Guarantee

At ORTHEVIA, your satisfaction is our top priority! Here's our transparent return and refund policy:

📌 Right to return:

• Return or replacement can be requested within 60 days of purchase date.

• The product must be in its original condition - without excessive wear, damage, or improper use.

📩 Return process:

• If you have any problems, please contact our support team immediately.

• Describe the defect in detail and send a photo or video as proof.

🔍 Review & processing:

• Our team will review your case within 5 business days.

• If necessary, we will ask for further details or evidence.

✅ Solution:

• If the claim is valid, you will receive a refund or replacement, including return shipping costs.

• If the product is not defective or has been damaged due to improper use, a return may be refused or a restocking fee of up to 30% may be charged.

🛡️ Money-back guarantee:

• If you are not satisfied with the solution offered, you can request a full refund within 30 days.

• Describe in detail why the solution was inadequate and provide additional evidence if necessary.

• Our team will review the application and make a final decision.

🚫 Exceptions:

• Normal wear and tear, damage caused by improper use or unauthorized repairs are excluded from the warranty.Do you have any questions? Our support team is happy to help! 💬

© 2026 Horizonvista Limited
Registered Address: Unit 2904-05, 29/F Universal Trade Ctr 3 Arbuthnot Rd
Central Hong Kong
Email: business@horizonvista.com
Phone: +13217803458
All rights reserved.